Frequently Asked Questions

Yes! We can custom design anything – if you can imagine it, we can create it! Just send us a message here to discuss your requirements.

All items are made to order, and so I need 1 week to prepare an order for dispatch. This is with the exception of wedding invitations. For invitations, please allow three to five working days to receive a digital proof via email. Once you have approved your proof, please allow five to seven working days for your order to be dispatched.

Please note: during busy times (from March to August) it may take a little longer, if this is the case, we will let you know during the proofing stage.

For orders being delivered to the United Kingdom, orders take 1-5 business days or for everywhere else it can take from 3-8 weeks. I’ll do my best to meet these delivery estimates, but can’t guarantee them. Actual delivery time will depend on the delivery method you choose.

I do not set the rate of import tax and cannot determine whether or not you will have to pay import tax. Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.

Costs will vary depending on location and chosen delivery method I have outlined them below:

UK

Standard – 1st Class, £4 – 2nd Class, £2

Signed For – 1st Class, £6 – 2nd Class, £4

With the exception of invitations, postage is to be priced as follows:

Standard – 1st Class, £5 – 2nd Class, £4

Signed For – 1st Class, £7, 2nd Class, £6

 

Everywhere else (except Germany & Egypt we do not post to these locations)

Tracked Delivery – £10

Tracked and Signed For – £15

With the exception of invitations, postage is to be priced as follows:

Tracked Delivery – £30

Tracked and Signed For – £45

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